United Shore

ServiceNow Developer

United Shore
US-MI-Troy

THE GIG

The ITSM Developer will demonstrate skills in areas for the administration, development, documentation and technical support of the ServiceNow platform. This position will vary in the scope of project responsibilities; however generally this position will focus on designing and delivering technical solutions that are developed on the ServiceNow platform. Adapts existing methods and procedures to create possible solutions to moderately complex problems. Understands the strategic direction set by management as it relates to team goals. Uses considerable judgment to determine solution and seeks guidance on complex problems. Determines methods and procedures on new assignments and collaborates with other team members. Primary upward interaction is with direct manager. May interact with peers and/or other management levels. Manages large to medium work efforts assigned by manager.

 

WHAT YOU WILL BE DOING

Candidates will demonstrate skills in areas for the administration, development, documentation and technical support of the ServiceNow platform. This position will vary in the scope of project responsibilities; however generally this position will focus on designing and delivering technical solutions that are developed on the ServiceNow platform.
• Provide software configuration and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, custom scripting and third party software integrations.
• Design, develop and implement Service Catalog workflows, ITIL processes, ITAM, SACM, Knowledge, Demand and Release Management modules within ServiceNow platform and integrations with external systems.
• Review and refine designs for usability, reviews testing scenarios and refines test cases, to ensure applications quality and works with users to review test results to ensure they meet expected results.
• Interacts cross functionally on matters that require coordination across organization and collaborates well with other groups, voluntarily shares information.
• Implement technology specific best practices and standards.
• Obtain and analyze business requirements and document technical solutions
• Produces and maintains detailed system documentation including design specs, maintenance, troubleshooting, deployment, disaster recovery, tech notes, and testing, etc.
• Develop, design and rollout new application modules, workflows and catalog requests
• Research new functionality and recommend solutions that deliver customer value

 

WHAT WE NEED FROM YOU

Required:

 

1-3 years of design and delivery of technical solutions based on the ServiceNow platform
• 3-5 years of experience supporting the implementation, administration, configuration, and/or development of the ServiceNow ITSM platform.
• ServiceNow Experience should include scripting in ServiceNow, tool configuration, design work, technical configuration and deployment. Specifically, candidates shall possess the skill to develop on the 
ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Knowledge, Service Catalog and Portal.
• System/Process Automation (Orchestration) experience
• Experience developing in Javascript, HTML, CSS and XML.
• Excellent communication skills


Preferred Skills:


• Leadership skills in technical initiatives
• Ability to develop quality documentation that clearly articulate solutions and the ability to perform demonstrations
• Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions
• BS or BA degree in computer science, or equivalent experience.
• Mortgage and/or Financial Services industry experience is highly preferred.
• Any recognized IT certifications considered a plus (MCP, MCSE, etc.)
• ServiceNow Administrator Certification (Helsinki or Higher)
• Experience working with REST and SOAP services
• Experience in architecting and developing with SOAP and REST web services, open API development.
• Strong understanding of ServiceNow orchestration manager 

THE PLACE & THE PERKS

United Shore is a diverse group of nearly 2,000 mortgage experts, sales superstars, tech gurus, marketing whizzes, and more – all working toward the same goals. We’re a $20 billion and growing, family-owned-and-operated company that still feels like family. We have an award-winning workplace that just happens to be home to the #1 wholesale mortgage lender in the country, United Wholesale Mortgage. We’re committed to a 40-hour workweek. And we believe in setting our team members up for success by creating a unique, energetic culture where you can be yourself and still reach your goals.

 

Here are just a few of the reasons you’ll love working here:

  • Be well here - Salta Direct is our in-house doctor’s office, available to all team members!
  • Work-life balance. Give us 40-hours and the rest is yours.
  • Generous benefits package including health and wellness, community involvement, personal and professional development, and rewards and recognition
  • Free fruit, soft drinks, and coffee
  • Gourmet cafeteria featuring homemade breakfast, lunch, sushi Mondays, and Mediterranean food.
  • State-of-the-art fitness center open 5 a.m.–11 p.m. daily
  • 24/7 convenience store
  • Our very own Starbucks
  • Cool company events that always include a surprise or two
  • Lawn vouchers to concerts at DTE Energy Music Theater
  • Free tickets to every Friday, Saturday, and Sunday regular-season Pistons game

DISCLAIMER

All the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job related instructions as requested by their supervisor, subject to reasonable accommodations. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. United Shore Financial Services is an Equal Opportunity/Affirmative Action Employer.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Connect With United Shore!

Not ready to apply? Connect with us for general consideration.