United Shore

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Telecommunications Engineer III

Telecommunications Engineer III

Business Unit 
United Wholesale Mortgage

More information about this job


The Telecom Engineer is a technical expert in the area of architecture, design, configuration, installation, maintenance and troubleshooting of network and security components of Cisco Unified Communications systems. This position requires a highly technical person that has a deep understanding of voice technologies, good operational experience and the ability to isolate, analyze and resolve technical issues.


  • Implementation and upgrade of major infrastructure components,  advanced administration and translation knowledge of Cisco  Unified Communications Manager, Cisco Unity Connection, Cisco Contact Center Express (UCCX), VistaPoint Console, Call Detail Reporting software and Call recording solutions.  Experience supporting a Call Center solutions a plus
  • SIP trunk implementation and troubleshooting is highly preferred
  • Monitor Communication  server clusters to ensure peak performance.  Troubleshoot, analyze, and resolve system outages and trouble tickets. Experience with RTMT.
  • Administration and knowledge of Salesforce Click to Dial and voice recording solutions
  • Manage telephony contracts and vendor relationships.  Escalate issues with a high sense of urgency when problems occur
  • Provide regular status reports on tasks accomplished, current issues and progress toward goals.  Maintain up-to-date documentation of system design, operation and procedure manuals
  • Provide capacity, performance, uptime and security reporting as requested.  Implement industry best practices in terms of availability planning, security, scalability, and change management
  • Communicate to business clients, technical teams and management in a consistent manner making complex technical issues and solutions clear, simple and understandable
  • Work closely with other members of Information Technology Department to assist with project implementations and other tasks as requested
  • Participate in rotating on-call coverage or emergency response as needed
  • Mentor other Telecom system admins and Engineers




  • 5-7 Years’ Experience in Information Technology
  • Very strong experience with Cisco Unified Communications Manager
  • Very strong experience with Cisco Unity Connection
  • UCCX administration and scripting
  • Cisco Jabber
  • Excellent organization skills
  • Strong problem-solving and decision-making skills Ability to work effectively and with minimal direct supervision


  • Audio/Visual experience a plus
  • Disaster Recovery and/or Business Continuity Experience
  • Mortgage and/or Financial Services industry experience is highly preferred
  • CCNA Voice or other similar certification
  • BS or BA degree in business, marketing, communications or computer science, or equivalent experience
  • Active Directory; DNS; DHCP; Windows;; VMware ESX/ESXi


United Shore is a diverse group of over 2,200 mortgage experts, sales superstars, tech gurus, marketing whizzes, and more – all working toward the same goals. We’re a $30 billion and growing, family-owned-and-operated company that still feels like family. We have an award-winning workplace that just happens to be home to the #1 wholesale mortgage lender in the country, United Wholesale Mortgage. We’re committed to a 40-hour workweek. And we believe in setting our team members up for success by creating a unique, energetic culture where you can be yourself and still reach your goals.


Here are just a few of the reasons you’ll love working here:

  • Be well here - Salta Direct is our in-house doctor’s office, available to all team members!
  • Work-life balance. Give us 40-hours and the rest is yours.
  • Generous benefits package including health and wellness, community involvement, personal and professional development, and rewards and recognition
  • Free fruit, soft drinks, and coffee
  • Gourmet cafeteria featuring homemade breakfast, lunch, sushi Mondays, and Mediterranean food.
  • State-of-the-art fitness center open 5 a.m.–11 p.m. daily
  • 24/7 convenience store
  • Our very own Starbucks
  • Cool company events that always include a surprise or two
  • Lawn vouchers to concerts at DTE Energy Music Theater


All the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job related instructions as requested by their supervisor, subject to reasonable accommodations. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. United Shore Financial Services is an Equal Opportunity/Affirmative Action Employer.

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