United Shore

  • Underwriting Call Coach

    Business Unit
    United Wholesale Mortgage
    Location
    US-MI-Troy
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    The Underwriting Call Coach will provide support and feedback to team members based on phone calls they have made to clients.  The feedback will be given both on an individual basis and in small groups.  Coaching will include best practices for processes, guidelines, and client service.  The Call Coach will also be responsible for holding team members accountable to the action items identified in the coaching sessions.  The Call Coach will be providing feedback to leadership while working directly with the Client Service Team.

    WHAT YOU WILL BE DOING

    • Listening to call clips with team members while giving verbal and written feedback
    • Side by side live coaching
    • Preparing formal feedback for leaders and the Client Service Team
    • Logging organized and detailed feedback for each coaching session
    • Assist in Client Service Training sessions
    • Schedule coaching sessions with team members daily
    • Assign classroom based instruction to team members that require additional training

    WHAT WE NEED FROM YOU

    • MUST have experience in a leadership or management role
    • MUST have at least 2 experience working with clients

    THE PLACE & THE PERKS

    United Shore is a diverse group of over 2,200 mortgage experts, sales superstars, tech gurus, marketing whizzes, and more – all working toward the same goals. We’re a $30 billion and growing, family-owned-and-operated company that still feels like family. We have an award-winning workplace that just happens to be home to the #1 wholesale mortgage lender in the country, United Wholesale Mortgage. We’re committed to a 40-hour workweek. And we believe in setting our team members up for success by creating a unique, energetic culture where you can be yourself and still reach your goals.

     

    Here are just a few of the reasons you’ll love working here:

    • Be well here - Salta Direct is our in-house doctor’s office, available to all team members!
    • Work-life balance. Give us 40-hours and the rest is yours.
    • Generous benefits package including health and wellness, community involvement, personal and professional development, and rewards and recognition
    • Free fruit, soft drinks, and coffee
    • Gourmet cafeteria featuring homemade breakfast, lunch, sushi Mondays, and Mediterranean food.
    • State-of-the-art fitness center open 5 a.m.–11 p.m. daily
    • 24/7 convenience store
    • Our very own Starbucks
    • Cool company events that always include a surprise or two
    • Lawn vouchers to concerts at DTE Energy Music Theater

    DISCLAIMER

    All the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job related instructions as requested by their supervisor, subject to reasonable accommodations. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. United Shore Financial Services is an Equal Opportunity/Affirmative Action Employer.

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