United Shore

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Correspondent Acquisition Resolutions Coordinator

Correspondent Acquisition Resolutions Coordinator

Business Unit 
United Shore

More information about this job


 The Resolutions Correspondent Coordinator reviews and resolves defect notifications received from various internal and external sources to ensure the loan is completed for purchase. This is a fast paced job, working incoming emails and phone calls.


 • Review suspension reports and defect notifications daily
• Pull outstanding reports send via email to Correspondent Contact 
• Assess defects for validity against Investor and Agency guidelines
• Enter and maintain data on defect types in LOS
• Effectively communicate with wide variety of external parties to resolve defects via phone or email on outstanding documents that are missing or need corrections
• Making comments for all actions taken to obtain documents
• Follow processes to have documents corrected, upon receipt of corrected documents verify all information is correct, uploaded, clear condition and status loan accordingly


• Education: High School Graduate, college preferred but not required
• Experience: Thorough understanding of Agency (FNMA / GNMA) guidelines.
• One year previous post-closing experience preferred but may be substituted with minimum 2 years processing 
• Exceptional oral and written communication skills
• Excellent time management and organizational skills
• Post Closing or Resolutions experience
• Ability to thrive in a team environment
• Microsoft Excel experience
• Familiarity of FHA/VA requirements
• Great organizational skills
• Basic computer skills
• Basic experience with Word and Outlook
• Ability to thrive in a team environment


United Shore is a diverse group of over 2,200 mortgage experts, sales superstars, tech gurus, marketing whizzes, and more – all working toward the same goals. We’re a $30 billion and growing, family-owned-and-operated company that still feels like family. We have an award-winning workplace that just happens to be home to the #1 wholesale mortgage lender in the country, United Wholesale Mortgage. We’re committed to a 40-hour workweek. And we believe in setting our team members up for success by creating a unique, energetic culture where you can be yourself and still reach your goals.


Here are just a few of the reasons you’ll love working here:

  • Be well here - Salta Direct is our in-house doctor’s office, available to all team members!
  • Work-life balance. Give us 40-hours and the rest is yours.
  • Generous benefits package including health and wellness, community involvement, personal and professional development, and rewards and recognition
  • Free fruit, soft drinks, and coffee
  • Gourmet cafeteria featuring homemade breakfast, lunch, sushi Mondays, and Mediterranean food.
  • State-of-the-art fitness center open 5 a.m.–11 p.m. daily
  • 24/7 convenience store
  • Our very own Starbucks
  • Cool company events that always include a surprise or two
  • Lawn vouchers to concerts at DTE Energy Music Theater


All the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job related instructions as requested by their supervisor, subject to reasonable accommodations. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. United Shore Financial Services is an Equal Opportunity/Affirmative Action Employer.

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