United Shore

Returning Candidate?

Change of Circumstance Specialist

Change of Circumstance Specialist

Business Unit 
United Shore

More information about this job


The Change of Circumstances Specialist demonstrates a high level of client service and maintains quality standards. This role will ensure that all incoming work is processed and accurately entered in the system in a timely manner, as well as take on additional responsibilities highlighted below.


  • Processing Change of Circumstances (internal and external) while maintaining elite client service and quality standards
  • Ensuring that all incoming work is processed in a timely manner in accordance with company policy
  • Demonstrating a high level of client service and communication skills
  • Inputting data accurately into computer systems in a timely manner
  • Communicating and interacting with other teams
  • Understanding and keeping informed with Shore/UWM loan products and services
  • Verifying if the Fee Schedule is correct with Broker/Correspondent prior to closing/funding


  • High School Graduate
  • Minimum of one year experience working with conventional, government, or non-conforming loans
  • General knowledge of Underwriting, Product, and Title Insurance requirements/procedures is preferred
  • Great, positive, winning attitude
  • Ability to be flexible and work with a sense of urgency as well as overtime as business need occurs
  • Excellent communication skills--written, phone, and presentation
  • Strong computer knowledge and skills
  • Internet experience
  • Knowledge of lender paid and borrower paid compensation per TILA guidelines.
  • RESPA/TRID knowledge preferred


  • Mid Level
  • 1 Year UW Support, Closing, Servicing, or Secondary
  • 1 Year in Processing and/or Underwriting



United Shore is a diverse group of over 2,200 mortgage experts, sales superstars, tech gurus, marketing whizzes, and more – all working toward the same goals. We’re a $30 billion and growing, family-owned-and-operated company that still feels like family. We have an award-winning workplace that just happens to be home to the #1 wholesale mortgage lender in the country, United Wholesale Mortgage. We’re committed to a 40-hour workweek. And we believe in setting our team members up for success by creating a unique, energetic culture where you can be yourself and still reach your goals.


Here are just a few of the reasons you’ll love working here:

  • Be well here - Salta Direct is our in-house doctor’s office, available to all team members!
  • Work-life balance. Give us 40-hours and the rest is yours.
  • Generous benefits package including health and wellness, community involvement, personal and professional development, and rewards and recognition
  • Free fruit, soft drinks, and coffee
  • Gourmet cafeteria featuring homemade breakfast, lunch, sushi Mondays, and Mediterranean food.
  • State-of-the-art fitness center open 5 a.m.–11 p.m. daily
  • 24/7 convenience store
  • Our very own Starbucks
  • Cool company events that always include a surprise or two
  • Lawn vouchers to concerts at DTE Energy Music Theater


All the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job related instructions as requested by their supervisor, subject to reasonable accommodations. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. United Shore Financial Services is an Equal Opportunity/Affirmative Action Employer.

Connect With United Shore!

Not ready to apply? Connect with us for general consideration.