United Shore

  • Welcome Associate

    Business Unit
    United Shore

    Our Welcome Associates will provide elite client service operating the multi-line company phone promptly and accurately during scheduled shift. You’ll provide back up for front lobby, and perform any administrative duties as needed.


    • Greet our clients with poise; understand their inquiries, and assist them in getting the help they need;
    • Use initiative and make frequent and continuing use of independent judgment in obtaining and giving information
    • Establish and maintain cooperative relationships with our internal and external clients
    • Learn and apply a wide variety of information about clients, organization and services in a complex multi-functioned operation
    • Perform effectively under continuing pressure and with frequent interruptions



    • High school diploma or equivalent
    • Vibrant personality and a desire to be a team player
    • Strong written and verbal communication skills
    • Must be comfortable in a high volume call center environment
    • 1-2 years of reception experience preferred but not required



    United Shore is a diverse group of over 2,200 mortgage experts, sales superstars, tech gurus, marketing whizzes, and more – all working toward the same goals. We’re a $30 billion and growing, family-owned-and-operated company that still feels like family. We have an award-winning workplace that just happens to be home to the #1 wholesale mortgage lender in the country, United Wholesale Mortgage. We’re committed to a 40-hour workweek. And we believe in setting our team members up for success by creating a unique, energetic culture where you can be yourself and still reach your goals.


    Here are just a few of the reasons you’ll love working here:

    • Be well here - Salta Direct is our in-house doctor’s office, available to all team members!
    • Work-life balance. Give us 40-hours and the rest is yours.
    • Generous benefits package including health and wellness, community involvement, personal and professional development, and rewards and recognition
    • Free fruit, soft drinks, and coffee
    • Gourmet cafeteria featuring homemade breakfast, lunch, sushi Mondays, and Mediterranean food.
    • State-of-the-art fitness center open 5 a.m.–11 p.m. daily
    • 24/7 convenience store
    • Our very own Starbucks
    • Cool company events that always include a surprise or two
    • Lawn vouchers to concerts at DTE Energy Music Theater


    All the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job related instructions as requested by their supervisor, subject to reasonable accommodations. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. United Shore Financial Services is an Equal Opportunity/Affirmative Action Employer.


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