United Shore

  • NOC Systems Administrator III

    Business Unit
    United Shore
    Location
    US-MI-Troy
  •  

    The AppDynamics Administrator III will work with enterprise application developers and support specialists to provide guidance, application, network, and systems monitoring, as well as operational support of enterprise applications. This position requires an uptime focused, technical person that has a good understanding of Microsoft technologies, and has the ability to analyze and resolve technical issues.

    WHAT YOU WILL BE DOING

    • Assure all production system changes and application deployments conform to enterprise change control policies and procedures.
    • Use of a source code control system and Microsoft AD to manage system configurations.
    • Prior hands-on release to production and production configuration responsibilities.
    • Documentation and management of system configurations and policy for production systems.
    • Monitor all aspects of network, systems and network Infrastructure on a real time basis and keep internal and external clients apprised of work effort being conducted to resolve their issues.  Provide monitoring data to all other cross functional teams and assisting in the interpretation of the data to resolve issues in the environment.
    • Work 40-50 hours per week any shift depending on coverage needs.  This position will work to perform production deployments and changes during off-hours time periods on a scheduled basis.
    • Provide regular status reports on tasks accomplished, current issues and progress toward goals.  Maintain up-to-date documentation of system design, operation and procedure manuals.
    • Leverage the use of workflow ticketing systems such as ServiceNow.
    • Communicate to business clients, technical teams and management in a consistent manner making complex technical issues and solutions clear, simple and understandable.
    • Work closely with other members of Information Technology Department (AppDev, App Support, QA, Data Services, etc.) to assist with project implementations from concept through maintenance, and other tasks as requested.
    • Participate in rotating on-call coverage or emergency response as needed.

    WHAT WE NEED FROM YOU

    Required:

    • Detailed understanding of AppDynamics deployment & configuration of business transactions, dashboard flow maps, policies, automation, reporting, predictive analytics, etc.
    • Detailed understanding of enterprise infrastructure (AD, DHCP, DNS, load balancers, etc.) & application architecture best practices.
    • Develop monitoring solutions to predict outages, not just detect them, as well as provide root-cause analysis & reporting.
    • Develop relationship w/stakeholders to proactively understand pain-points & develop solution requirements.
    • Detailed understanding of Solarwinds deployment & advanced configuration options, including alerting, predictive analytics, scripting, automation, reporting, etc.
    • Must be able to discuss issues & present root cause analysis info to various audience levels including CTO to technical support.

     

    Preferred:

    • BA degree in Computer Science , or equivalent experience.
    • Mortgage and/or financial services industry experience.
    • ITIL, TOGAF certifications.
    • Experience w/F5 load balancer technology.
    • Detailed understanding of SQL Spotlight use & configuration.
    • Detailed understanding of PingPlotter use & configuration.

    THE PLACE & THE PERKS

    United Shore is a diverse group of over 2,200 mortgage experts, sales superstars, tech gurus, marketing whizzes, and more – all working toward the same goals. We’re a $30 billion and growing, family-owned-and-operated company that still feels like family. We have an award-winning workplace that just happens to be home to the #1 wholesale mortgage lender in the country, United Wholesale Mortgage. We’re committed to a 40-hour workweek. And we believe in setting our team members up for success by creating a unique, energetic culture where you can be yourself and still reach your goals.

     

    Here are just a few of the reasons you’ll love working here:

    • Be well here - Salta Direct is our in-house doctor’s office, available to all team members!
    • Work-life balance. Give us 40-hours and the rest is yours.
    • Generous benefits package including health and wellness, community involvement, personal and professional development, and rewards and recognition
    • Free fruit, soft drinks, and coffee
    • Gourmet cafeteria featuring homemade breakfast, lunch, sushi Mondays, and Mediterranean food.
    • State-of-the-art fitness center open 5 a.m.–11 p.m. daily
    • 24/7 convenience store
    • Our very own Starbucks
    • Cool company events that always include a surprise or two
    • Lawn vouchers to concerts at DTE Energy Music Theater

    DISCLAIMER

    All the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job related instructions as requested by their supervisor, subject to reasonable accommodations. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. United Shore Financial Services is an Equal Opportunity/Affirmative Action Employer.

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