United Shore

  • Customer Care Servicing Liaison

    Business Unit
    United Shore
    Location
    US-MI-Troy
  •  

    The Customer Care Servicing Liaison will be responsible for identifying communication and process improvement opportunities and implementing them within the Servicing Team and its vendors. The Liaison will track complaints and escalations and develop plans to improve processes and communications.

    WHAT YOU WILL BE DOING

    • Developing and maintaining complaint tracking
    • Following up with our vendors to ensure complaints are addressed timely
    • Designing potential calling campaigns and/or email blasts
    • Create and/or modify reports that allow us to be more proactive
    • Work with up-stream teams to create and/or update processes
    • Accepting inbound calls and making outbound calls to clients
    • Responding to emails from clients

    WHAT WE NEED FROM YOU

    • 2+ years previous experience in mortgage servicing required
    • Strong understanding of the entire mortgage process
    • Strong understanding of sub-servicing relationships
    • Excellent customer service and communication skills
    • Analytical skills
    • Proficient in MS Office; Word, Excel and Outlook
    • Proficient in pivot tables, charts and graphs
    • Ability to multi task in a fast pace environment
    • Positive attitude
    • Ability to work independently
    • High School Diploma

    THE PLACE & THE PERKS

    United Shore is a diverse group of over 2,200 mortgage experts, sales superstars, tech gurus, marketing whizzes, and more – all working toward the same goals. We’re a $30 billion and growing, family-owned-and-operated company that still feels like family. We have an award-winning workplace that just happens to be home to the #1 wholesale mortgage lender in the country, United Wholesale Mortgage. We’re committed to a 40-hour workweek. And we believe in setting our team members up for success by creating a unique, energetic culture where you can be yourself and still reach your goals.

     

    Here are just a few of the reasons you’ll love working here:

    • Be well here - Salta Direct is our in-house doctor’s office, available to all team members!
    • Work-life balance. Give us 40-hours and the rest is yours.
    • Generous benefits package including health and wellness, community involvement, personal and professional development, and rewards and recognition
    • Free fruit, soft drinks, and coffee
    • Gourmet cafeteria featuring homemade breakfast, lunch, sushi Mondays, and Mediterranean food.
    • State-of-the-art fitness center open 5 a.m.–11 p.m. daily
    • 24/7 convenience store
    • Our very own Starbucks
    • Cool company events that always include a surprise or two
    • Lawn vouchers to concerts at DTE Energy Music Theater

    DISCLAIMER

    All the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job related instructions as requested by their supervisor, subject to reasonable accommodations. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. United Shore Financial Services is an Equal Opportunity/Affirmative Action Employer.

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