United Shore

  • IT Engineer

    Business Unit
    United Shore

    The IT Engineer will work with internal and external clients to gather requirements, provide guidance, design and support of storage and server platforms. This position requires a technical person that has a deep understanding of Windows environment, good operational experience and the ability to isolate, analyze and resolve technical issues.


    • Work with automated monitoring solutions such as Solarwinds Orion, App Dynamics, and SCOM to ensure maximum system uptime, performance and ensure our systems are right-sized for current and future needs
    • Ensure the stable operation of our Windows server infrastructure including file and print services, GPOs, Terminal Services, Certificate Authorities, and licensing.  The candidate must have extensive Active Directory support experience and a strong general Microsoft application support background
    • Upgrade and install new hardware and software and components as needed.  Schedule installations and upgrades and maintain them in accordance with IT policies and procedures
    • Support the Application Development process using common scripting languages and development techniques to ensure successful delivery of business functionality and requirements.
    • Perform application and server tuning, backup, Disaster Recovery and support across production and pre-production environments in multiple physical locations
    • Provision server storage following industry best practices and monitor storage performance
    • Act as level IV support to infrastructure related issues
    • Develop and maintain documentation including server build docs, configuration standards and infrastructure architecture
    • Provide regular status reports on tasks accomplished, current issues and progress toward goals.  Maintain up-to-date documentation of system design, operation and procedure manuals
    • Leverage the use of workflow ticketing systems
    • Work closely with other members of Information Technology team to assist with project implementations and other tasks as requested
    • Participate in rotating on-call coverage or emergency response as needed



    • 1-3 years’ experience in Information Technology, with 1+ years in a Systems Engineer role
    • Direct experience in VRA automating server build processes
    • Hands on Experience with containers, specifically Docker and PKS
    • Experience in developing configuration management scripts using Puppet, Chef, and/or Ansible
    • Azure/AWS/Google Cloud and/or cloud migration experience
    • PowerShell scripting
    • Experience working in a Windows environment
    • Communicates both verbally and non-verbally and strong technical skills


    • Any recognized IT certifications considered a plus (MCP, MCSE, etc.)
    • Hands-on experience in in updating, maintaining, and building Windows Servers, specifically 2008-2016
    • Hands on experience in Cisco UCS servers, VMware ESX vSphere hypervisor and Active Directory at an enterprise level


    United Shore is a diverse group of over 2,700 mortgage experts, sales superstars, tech gurus, marketing whizzes and more. We’re a $30 billion and growing, family owned and operated company that still feels like family. Our award-winning workplace just happens to be home to the #1 wholesale mortgage lender in the nation, United Wholesale Mortgage. And we believe in setting our team members up for success by creating a unique, energetic culture where you can be yourself and still reach your professional goals.


    Here are some of the reasons you’ll love working here:

    • Free fruit, soft drinks and coffee
    • Gourmet cafeteria featuring homemade breakfast, lunch and a stationary food truck featuring $1 sliders
    • Wellness area including an in-house primary-care doctor’s office, full-time massage therapist and hair salon
    • Large, state-of-the-art fitness center with a full-size basketball court, outdoor sand volleyball court, plus Zumba and yoga classes
    • Convenience store featuring grab-and-go snacks
    • In-house Starbucks and indoor/outdoor café with Wi-Fi
    • Lawn vouchers to concerts at DTE Energy Music Theater
    • Escape room for team-building activities
    • Indoor/outdoor putting greens
    • Bicycle-sharing program with bike and jogging paths


    All the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job related instructions as requested by their supervisor, subject to reasonable accommodations. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. United Shore Financial Services is an Equal Opportunity/Affirmative Action Employer.


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