United Shore

  • Client Care Specialist - Call Center

    Business Unit
    United Shore
    Location
    US-MI-Pontiac
  •  

    Our Welcome Associates will provide elite client service while answering all inbound calls promptly and accurately during scheduled shift. All Welcome Associates are required to greet our clients with poise;  assist all clients in a timely manner, and understand their inquires. 

    WHAT YOU WILL BE DOING

     

    • Use initiative and make frequent and continuing use of independent judgment in obtaining and giving information
    • Establish and maintain cooperative relationships with our internal and external clients
    • Learn and apply a wide variety of information about clients, organization and services in a complex multi-functioned operation
    • Perform effectively under continuing pressure and with frequent interruptions

     

    WHAT WE NEED FROM YOU

    • High school diploma or equivalent
    • Vibrant personality and a desire to be a team player
    • Strong written and verbal communication skills
    • Must be comfortable in a high volume call center environment ( 500 -600 calls per day ) 
    • 1-2 years of high level reception OR call center experience required

     

    THE PLACE & THE PERKS

    United Shore is a diverse group of over 2,500 mortgage experts, sales superstars, tech gurus, marketing whizzes and more. We’re a $30 billion and growing, family owned and operated company that still feels like family. Our award-winning workplace just happens to be home to the #1 wholesale mortgage lender in the nation, United Wholesale Mortgage. And we believe in setting our team members up for success by creating a unique, energetic culture where you can be yourself and still reach your professional goals.

     

    Here are some of the reasons you’ll love working here:

    • Free fruit, soft drinks and coffee
    • Gourmet cafeteria featuring homemade breakfast, lunch and a stationary food truck featuring $1 sliders
    • Wellness area including an in-house primary-care doctor’s office, full-time massage therapist and hair salon
    • Large, state-of-the-art fitness center with a full-size basketball court, outdoor sand volleyball court, plus Zumba and yoga classes
    • Convenience store featuring grab-and-go snacks
    • In-house Starbucks and indoor/outdoor café with Wi-Fi
    • Lawn vouchers to concerts at DTE Energy Music Theater
    • Escape room for team-building activities
    • Indoor/outdoor putting greens
    • Bicycle-sharing program with bike and jogging paths

    DISCLAIMER

    All the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job related instructions as requested by their supervisor, subject to reasonable accommodations. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. United Shore Financial Services is an Equal Opportunity/Affirmative Action Employer.

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