United Shore

  • BA/QA Trainer

    Business Unit
    United Shore

    We have an exciting opportunity on our training team for a Technical Trainer. You will help internal team members grow their careers by training them on our ever changing technologies and processes. You will also get to use your analytical skills in developing metrics to identify needs for future training. This role focuses on the development of training around Business Analysis (BA) and software Quality Assurance (QA).   


    • Facilitate computer based training and provide classroom instruction
    • Develop new training courses around business analysis, software quality assurance and SDLC
    • Develop Academy LMS content as needed
    • Shadow teammates and provide feedback on improving courses and facilitation 
    • Analyze training metrics to identify opportunities to improve outcomes



    • Technical training experience AND/OR experience as a BA or QA
    • Demonstrable technical writing skills (Course guides, PowerPoint, etc.)
    • Strong experience with Word, PowerPoint and Excel
    • Adept in working with IT leaders to generate new training
    • Strong verbal and written communication
    • Work 9-6 shift


    • Software automation experience
    • Mortgage industry experience 
    • Conceptual knowledge of SCRUM methodologies
    • 2+ years of experience as a Business Analyst or Software QA
    • 2+ years of experience working with C#, SQL, Visual Studio, TFS and MFS
    • 1+ years of classroom training experience


    United Shore is a diverse group of over 2,700 mortgage experts, sales superstars, tech gurus, marketing whizzes and more. We’re a $30 billion and growing, family owned and operated company that still feels like family. Our award-winning workplace just happens to be home to the #1 wholesale mortgage lender in the nation, United Wholesale Mortgage. And we believe in setting our team members up for success by creating a unique, energetic culture where you can be yourself and still reach your professional goals.


    Here are some of the reasons you’ll love working here:

    • Free fruit, soft drinks and coffee
    • Gourmet cafeteria featuring homemade breakfast, lunch and a stationary food truck featuring $1 sliders
    • Wellness area including an in-house primary-care doctor’s office, full-time massage therapist and hair salon
    • Large, state-of-the-art fitness center with a full-size basketball court, outdoor sand volleyball court, plus Zumba and yoga classes
    • Convenience store featuring grab-and-go snacks
    • In-house Starbucks and indoor/outdoor café with Wi-Fi
    • Lawn vouchers to concerts at DTE Energy Music Theatre
    • Escape room for team-building activities
    • Indoor/outdoor putting greens
    • Bicycle-sharing program with bike and jogging paths


    All the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job related instructions as requested by their supervisor, subject to reasonable accommodations. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. United Shore Financial Services is an Equal Opportunity/Affirmative Action Employer.


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