The Call Scoring Specialist will work with Client Service to ensure calls are being reviewed and our team members are continuously learning and improving.
• Listen to Calls call clips
• Audit and Evaluate call quality using a detailed scorecard
• Maintain detailed call notes
• Relay scoring to direct leaders for coaching opportunities
• Kudos reporting and delivers results to teams
• Above and beyond rewards
• Clients are all internal
• Additional admin duties
• Positive attitude
• Experience with scoring client service calls
• Willingness to learn
United Shore is a diverse group of over 2,800 mortgage experts, sales superstars, tech gurus, marketing whizzes and more. We’re a $30 billion and growing, family owned and operated company that still feels like family. Our award-winning workplace just happens to be home to the #1 wholesale mortgage lender in the nation, United Wholesale Mortgage. And we believe in setting our team members up for success by creating a unique, energetic culture where you can be yourself and still reach your professional goals.
Here are some of the reasons you’ll love working here: