United Shore

  • Telecommunications Engineer III

    Business Unit
    United Shore

    We have an exciting opportunity for a Unified Communications Engineer to join our team of experts and be involved in the rare opportunity to implement a new datacenter supporting all of United Shore’s operations. You will ensure the stable operation of our enterprise Cisco Unified Communications systems using a Plan, Build, Operate model.


    • Administration of Cisco Voice Applications and third party tools
    • Monitor communication server clusters to ensure peak performance
    • Troubleshoot, analyze, and resolve system outages and trouble tickets
    • Provide capacity, performance, uptime and security reporting  
    • Maintain up-to-date documentation of system design, operation and procedure manuals
    • Assist with project implementations and other tasks as requested
    • Participate in rotating on-call coverage or emergency response as needed
    • Provide in-person training and support to team members
    • Mentor other telecom team members



    • 7+ years of experience in the administration of Cisco Unified Communication systems, specifically:
      • Cisco Unified Communications Manager
      • Cisco Unity Connection
      • UCCX
    • CUBE/Gateway troubleshooting experience

    • Experience supporting call recording applications
    • Vendor Relationship Management

    • Ability to communicate effectively with leadership, team members and clients
    • On-site attendance Monday-Friday, 9AM-6PM


    • Experience with VMware servers
    • Experience with Cisco Jabber
    • e911 experience
    • CCNP Collaboration certification
    • BS or BA degree in networking, telecommunications or information systems
    • Experience with WebEx administration and troubleshooting


    United Shore is a diverse group of over 3,000 mortgage experts, sales superstars, tech gurus, marketing whizzes and more. We’re a $40 billion and growing, family owned and operated company that still feels like family. Our award-winning workplace is home to the #1 wholesale mortgage lender in the nation, United Wholesale Mortgage. And we believe in setting our team members up for success by creating a unique, energetic culture where you can be yourself and still reach your professional goals.


    Here are some of the reasons you’ll love working here:

    • Free fruit, soft drinks and coffee
    • Gourmet cafeteria featuring homemade breakfast, lunch and a stationary food truck featuring $1 sliders
    • Wellness area including an in-house primary-care doctor’s office, full-time massage therapist and hair salon
    • Large, state-of-the-art fitness center with a full-size basketball court, outdoor sand volleyball court, plus Zumba and yoga classes
    • Convenience store featuring grab-and-go snacks
    • In-house Starbucks and indoor/outdoor café with Wi-Fi
    • Escape room for team-building activities
    • Indoor/outdoor putting greens


    All the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job related instructions as requested by their supervisor, subject to reasonable accommodations. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. United Shore Financial Services is an Equal Opportunity/Affirmative Action Employer.


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