United Shore

  • Production Support Developer

    Business Unit
    United Shore

    Application Support is a critical team within IT, which performs key functions that support other IT teams as well as our Business Partner teams. The team is responsible for a variety of tasks, providing second level support on incidents, developing and deploying both fixes and small enhancements. Application Support also plays a major role in Release and Problem Management. Finally, the team ensures system health and applies critical updates.  


    A Programmer on Application Support is a technical resource that supports key functions of Application Support. Programmers are expected to troubleshoot issues and do root cause analysis and propose fixes. Programmers will participate in every stage of the development life-cycle, from analysis and design to program coding, testing, release and maintenance while adhering to current System Development Methodology (SDM) processes. Programmers on Application Support work closely with multiple clients and other technical staff members. Knowledge of a variety of web development languages is required.


    • Troubleshoots for production issues with a goal toward root cause analysis.
    • Develops projects and aids in maintaining the system architecture.
    • Helps document and train the solution architecture to other developers.
    • Coordinates the elicitation of business requirements and turns into the technical solution.
    • Understands the process flow and uses best practices.
    • Maintains appropriate level of communication about progress. Notifies all parties involved when schedule impacts occur.
    • Can use problem solving to recognize there is a problem or issue and clearly communicate the problem to leadership.



    • Minimum of 3 years of experience in application development or application support
    • C# development experience
    • Basic understanding of relational databases and ability to query and modify data with SQL
    • Client service experience
    • Good communication skills



    • Experience in troubleshooting web application environment
    • Experience working with third party vendors


    United Shore is a diverse group of over 2,700 mortgage experts, sales superstars, tech gurus, marketing whizzes and more. We’re a $30 billion and growing, family owned and operated company that still feels like family. Our award-winning workplace just happens to be home to the #1 wholesale mortgage lender in the nation, United Wholesale Mortgage. And we believe in setting our team members up for success by creating a unique, energetic culture where you can be yourself and still reach your professional goals.


    Here are some of the reasons you’ll love working here:

    • Free fruit, soft drinks and coffee
    • Gourmet cafeteria featuring homemade breakfast, lunch and a stationary food truck featuring $1 sliders
    • Wellness area including an in-house primary-care doctor’s office, full-time massage therapist and hair salon
    • Large, state-of-the-art fitness center with a full-size basketball court, outdoor sand volleyball court, plus Zumba and yoga classes
    • Convenience store featuring grab-and-go snacks
    • In-house Starbucks and indoor/outdoor café with Wi-Fi
    • Lawn vouchers to concerts at DTE Energy Music Theatre
    • Escape room for team-building activities
    • Indoor/outdoor putting greens
    • Bicycle-sharing program with bike and jogging paths


    All the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job related instructions as requested by their supervisor, subject to reasonable accommodations. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. United Shore Financial Services is an Equal Opportunity/Affirmative Action Employer.


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