United Shore

  • Change of Circumstance Specialist

    Business Unit
    United Shore

    The Change of Circumstances Specialist demonstrates a high level of client service and maintains quality standards. This role will ensure that all incoming work is processed and accurately entered in the system in a timely manner, as well as take on additional responsibilities highlighted below.


    • Processing Change of Circumstances (internal and external) while maintaining elite client service and quality standards
    • Ensuring that all incoming work is processed in a timely manner in accordance with company policy
    • Demonstrating a high level of client service and communication skills
    • Inputting data accurately into computer systems in a timely manner
    • Communicating and interacting with other teams
    • Understanding and keeping informed with Shore/UWM loan products and services
    • Verifying if the Fee Schedule is correct with Broker/Correspondent prior to closing/funding
    • Reconciling fees from the loan estimate and Closing Disclosure according to TRID guidelines
    • Processing internal and external change requests in compliance with TRID guidelines
    • Manage team in-box
    • Assist brokers over the phone and via emails with questions pertaining to changes and TRID fee guidelines.


    • High School Graduate
    • Minimum of one year experience working with conventional, government, or non-conforming loans
    • General knowledge of Underwriting, Product, and Title Insurance requirements/procedures is preferred
    • Great, positive, winning attitude
    • Ability to be flexible and work with a sense of urgency as well as overtime as business need occurs
    • Excellent communication skills--written, phone, and presentation
    • Strong computer knowledge and skills
    • Internet experience
    • Knowledge of lender paid and borrower paid compensation per TILA guidelines.
    • RESPA/TRID knowledge preferred

    Experience for Internal Team Members:

    • Mid Level
    • 1 Year UW Support, Closing, Servicing, or Secondary
    • 1 Year in Processing and/or Underwriting


    United Shore is a diverse group of over 2,700 mortgage experts, sales superstars, tech gurus, marketing whizzes and more. We’re a $30 billion and growing, family owned and operated company that still feels like family. Our award-winning workplace just happens to be home to the #1 wholesale mortgage lender in the nation, United Wholesale Mortgage. And we believe in setting our team members up for success by creating a unique, energetic culture where you can be yourself and still reach your professional goals.


    Here are some of the reasons you’ll love working here:

    • Free fruit, soft drinks and coffee
    • Gourmet cafeteria featuring homemade breakfast, lunch and a stationary food truck featuring $1 sliders
    • Wellness area including an in-house primary-care doctor’s office, full-time massage therapist and hair salon
    • Large, state-of-the-art fitness center with a full-size basketball court, outdoor sand volleyball court, plus Zumba and yoga classes
    • Convenience store featuring grab-and-go snacks
    • In-house Starbucks and indoor/outdoor café with Wi-Fi
    • Lawn vouchers to concerts at DTE Energy Music Theatre
    • Escape room for team-building activities
    • Indoor/outdoor putting greens
    • Bicycle-sharing program with bike and jogging paths


    All the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job related instructions as requested by their supervisor, subject to reasonable accommodations. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. United Shore Financial Services is an Equal Opportunity/Affirmative Action Employer.


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