United Shore

  • Agency Resolutions Cord

    Business Unit
    United Shore

    Do you have an eye for detail?   The ability to catch what others don't?  Are you a problem solver?  This position requires you to review defects and reach out to external parties to correct the documents on closed loans.


    • Reviewing Suspension Reports and defect notifications
    • Enter and maintain all data in LOS
    • Effectively communicate with external parties to resolve defects via phone or email
    • Follow processes to have documents corrected, verify all corrections and document properly
    • Meet production, quality, and service goals.


    • Education: College preferred, High School graduate required
    • Experience Required:
      • Minimum of 1 year processing experience
      • Exceptional oral and written communication skills
      • Excellent time management and organizational skills
      • Ability to thrive in a team environment
      • Basic experience with MS Office; Word, Excel and Outlook
    • Experience Preferred:
      • 6 months of mortgage experience


    United Shore is a diverse group of over 2,700 mortgage experts, sales superstars, tech gurus, marketing whizzes and more. We’re a $30 billion and growing, family owned and operated company that still feels like family. Our award-winning workplace just happens to be home to the #1 wholesale mortgage lender in the nation, United Wholesale Mortgage. And we believe in setting our team members up for success by creating a unique, energetic culture where you can be yourself and still reach your professional goals.


    Here are some of the reasons you’ll love working here:

    • Free fruit, soft drinks and coffee
    • Gourmet cafeteria featuring homemade breakfast, lunch and a stationary food truck featuring $1 sliders
    • Wellness area including an in-house primary-care doctor’s office, full-time massage therapist and hair salon
    • Large, state-of-the-art fitness center with a full-size basketball court, outdoor sand volleyball court, plus Zumba and yoga classes
    • Convenience store featuring grab-and-go snacks
    • In-house Starbucks and indoor/outdoor café with Wi-Fi
    • Lawn vouchers to concerts at DTE Energy Music Theatre
    • Escape room for team-building activities
    • Indoor/outdoor putting greens
    • Bicycle-sharing program with bike and jogging paths


    All the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job related instructions as requested by their supervisor, subject to reasonable accommodations. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. United Shore Financial Services is an Equal Opportunity/Affirmative Action Employer.


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