United Shore

  • ITSM Architect

    Business Unit
    United Shore

    The Enterprise Service Management (ESM) Architect will provide guidance and thought leadership to both our clients and internal resources in platform design, integration design, development standards, platform management methods, and technology strategy consulting.  This role is responsible for the design of solutions in the ServiceNow platform. This role holds significant responsibility for providing robust and scalable solutions to ensure the ongoing performance of ServiceNow.


    • Work with internal clients to design applications within the ServiceNow platform
    • Develop and implement applications within the ServiceNow platform based on roadmap for existing ServiceNow applications including technology upgrades, maintenance, and additional enhancements
    • Provide last level of support for incidents and problems in designated areas of expertise
    • Lead all technical aspects of project and solution architecture and delivery
    • Application UI configuration
    • Process and solution integration
    • Workflow design and configuration
    • Development of requirement integration components (SSO, LDAP, etc.)
    • Interface with vendor’s technical teams including the infrastructure team to successfully enable and maintain the SaaS platform
    • Prepare all client-facing and internal deliverables that are technology related
    • Drive the continuous improvements of our implementation methodology and service offerings based on client experiences



    • 3 to 5 years of service management experience
    • Domain expertise in Enterprise Service Management Process Frameworks (e.g. ITIL Foundation)
    • Experience with hands-on development on the ServiceNow Platform
    • Strong verbal/written communication, collaboration, analytical and presentation skills


    United Shore is a diverse group of over 3,000 mortgage experts, sales superstars, tech gurus, marketing whizzes and more. We’re a $40 billion and growing, family owned and operated company that still feels like family. Our award-winning workplace is home to the #1 wholesale mortgage lender in the nation, United Wholesale Mortgage. And we believe in setting our team members up for success by creating a unique, energetic culture where you can be yourself and still reach your professional goals.


    Here are some of the reasons you’ll love working here:

    • Free fruit, soft drinks and coffee
    • Gourmet cafeteria featuring homemade breakfast, lunch and a stationary food truck featuring $1 sliders
    • Wellness area including an in-house primary-care doctor’s office, full-time massage therapist and hair salon
    • Large, state-of-the-art fitness center with a full-size basketball court, outdoor sand volleyball court, plus Zumba and yoga classes
    • Convenience store featuring grab-and-go snacks
    • In-house Starbucks and indoor/outdoor café with Wi-Fi
    • Escape room for team-building activities
    • Indoor/outdoor putting greens


    All the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job related instructions as requested by their supervisor, subject to reasonable accommodations. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. United Shore Financial Services is an Equal Opportunity/Affirmative Action Employer.


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