United Shore

  • Application Support Analyst

    Business Unit
    United Shore

    At United Shore the Application Support Analyst on our Application Support team helps in all stages of application development and support. In this position, you will get to work with other technical teams and every area of the business determining best course of action solutions to application level issues. Developing long-term meaningful relationships is one way in assisting in your work efforts, and it is easy here since we all work in an open environment on the same campus; just swing by someone’s desk or grab a coffee at our Starbucks.


    • Investigate and diagnose incidents to restore a failed IT service as quickly as possible
    • Develop relationships with team members in the business and on other technical teams
    • Create knowledge articles and business documentation for troubleshooting
    • Respond to customer support requests and assist fellow teammates when needed
    • Suggest new processes that will help streamline development
    • Balance multiple projects and incidents at the same time in a fast-paced environment
    • Communicate complex technical issues and solutions in a clear, simple and understandable way




    • Computer-related degree or equivalent experience
    • 2+ years of experience in incident management, requirements gathering and creating documentation throughout all stages of application development
    • Strong analytical and problem-solving skills
    • Experience in effectively communicating with all levels of internal leadership
    • Ability to work collaboratively on a team in a fast paced environment
    • On-site attendance
    • Able to work rotating shift between 8AM-8PM (e.g. 8-5 or 11-8)


    • Financial Services or Mortgage industry knowledge and/or experience
    • Demonstrated experience working in an agile software development process
    • SQL knowledge - understand how to look up data / create joins
    • Project management experience
    • BS or BA degree in Business, Communications or IT


    United Shore is a diverse group of over 4,000 mortgage experts, sales superstars, tech gurus, marketing whizzes and more. We’re a $41 billion and growing, family owned and operated company that still feels like family. Our award-winning workplace just happens to be home to the #1 wholesale mortgage lender in the nation, United Wholesale Mortgage. And we believe in setting our team members up for success by creating a unique, energetic culture where you can be yourself and still reach your professional goals.


    Here are some of the reasons you’ll love working here:

    • Large, state-of-the-art fitness center with a full-size basketball court, outdoor sand volleyball court, plus Zumba and yoga classes
    • Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon 
    • Gourmet cafeteria featuring homemade breakfast and lunch, and a dedicated food truck 
    • Free fruit, soft drinks and coffee
    • Convenience store featuring grab-and-go snacks
    • In-house Starbucks and indoor/outdoor café with Wi-Fi
    • Escape room designed for team-building activities
    • Indoor/outdoor putting greens


    All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with United Shore is "at-will." United Shore is an Equal Opportunity Employer.


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