United Shore

  • Lock Specialist

    Business Unit
    United Shore
    Location
    US-MI-Pontiac
  •  

    The Lock Desk Specialist would be required to cover a broad area of responsibilities within the Lock Desk Team, which includes completing lock desk functions based on requests from both internal and external clients, monitoring and completing requests from assigned work queues, and handling questions from internal and external clients.

    WHAT YOU WILL BE DOING

    • Processing lock requests such as manual locks, re-locks, and rate changes
    • Completing lock related Change of Circumstance requests
    • Monitoring inbound Lock Desk work queues to maintain SLA on all received requests
    • Handling inbound phone calls from internal and external clients

    WHAT WE NEED FROM YOU

    • 6 months or more of either Mortgage Client Service experience or service industry experience such as Restaurant, Call Center, Retail Customer Service, Hotel Hospitality, etc.
    • Successful track record with Client Service
    • Comfortable with numbers and math
    • Comfortable in a high production role 
    • Strong ability to remain calm and positive in stressful situations
    • Resourceful when problem-solving and able to think outside of the box while following the process in place
    • Ability to multi-task, prioritize, and quickly solve any problems that arise
    • Know when to escalate an issue and to the appropriate team; strong skills in judgment calls
    • Ability to simplify and include all details to provide appropriate feedback
    • Proficient with the entire Microsoft Suite
    • Open to learning, willing to be coached, and able to be adapt quickly in an ever-changing industry
    • You thrive in a team environment. We’re one team working towards one common goal
    • You have a strong ability to take ownership when necessary – We call this “Thumb Pointing”
    • Driven with a strong work ethic who thrives on getting better every single day
    • High School Diploma
    • Onsite attendance is required

    THE PLACE & THE PERKS

    United Shore is a rapidly growing, family-owned company that feels very much like family. Our team is a diverse group of mortgage experts, sales superstars, tech gurus, marketing whizzes and more. And our award-winning workplace just happens to be home to the #1 wholesale mortgage lender in the nation, United Wholesale Mortgage. We believe in setting our team members up for success by creating a unique, energetic culture where you can be yourself and still reach your professional goals.

    Here are some of the reasons you’ll love working here:

    • Large, state-of-the-art fitness center with a full-size basketball court, outdoor sand volleyball court, plus Zumba and yoga classes
    • Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
    • Gourmet cafeteria featuring homemade breakfast and lunch, and a dedicated food truck
    • Free fruit, soft drinks and coffee
    • Convenience store featuring grab-and-go snacks
    • In-house Starbucks and indoor/outdoor café with Wi-Fi
    • Escape room designed for team-building activities
    • Indoor/outdoor putting greens 

    DISCLAIMER

    All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with United Shore is "at-will." United Shore is an Equal Opportunity Employer.

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