United Shore

IT Instructional Designer

Business Unit
United Shore


Information Technology is one of the fastest-growing teams within United Shore and we need a rock star Trainer to get our team members up and running and functioning at the highest level! Our instructional designers are responsible for progression of team members in IT by creating training material to aid in facilitation and learning.  We need a rock star candidate who can dig deep with business leaders to determine training needs then create a plan to accomplish those training needs.

The instructional designer will be expected to create and maintain training material and process documentation through the use of programs within the Microsoft suite such as Word, PowerPoint, and Excel. The designer we’re looking for should communicate at a very high level and possess advanced writing and computer skills.


  • Partner with Training team members and Business Leaders to develop training that meets the needs of the company, teams, and learners
  • Design and develop several different trainings for various roles throughout the organization by creating course designs, job aids, participant guides, and PowerPoints
  • Create assessment tools to measure the knowledge of the learner at the end of the training, engagement of the class, and performance
  • Seek training evaluation and feedback to continuously improve training programs and material
  • Develop content including technology announcements, surveys, and more
  • Analyze metrics to identify additional training opportunities
  • Act as a backup to trainers for facilitating Initial, Ongoing, and Continuous Improvement training for various roles, if needed



  • 1+ year professional experience as an Instructional Designer
  • Experience collaborating with team members and business leaders, specifically in IT
  • Advanced experience with Microsoft Word and PowerPoint
  • Strong written and verbal communication skills with the ability to effectively communicate at multiple levels in the organization
  • Results-oriented, with the ability to complete assignments on time and manage multiple priorities concurrently
  • Ability to explain complex information in clear, concise terms
  • Onsite attendance is required
  • Computer-related degree or equivalent experience 


  • Previous training experience
  • Knowledge of the ADDIE model of training development
  • Knowledge of Kirkpatrick’s model of evaluation
  • Proficiency with CBT software (ie. Vyond, Captivate, WalkMe) 
  • Knowledge of the software development lifecycle


United Shore is a diverse group of mortgage experts, sales superstars, tech gurus, marketing whizzes and more. We’re a $100 billion and growing, family owned and operated company that still feels like family. Our award-winning workplace just happens to be home to the #1 wholesale mortgage lender in the nation, United Wholesale Mortgage. And we believe in setting our team members up for success by creating a unique, energetic culture where you can be yourself and still reach your professional goals. 

Here are some of the reasons you’ll love working here:

  • Large, state-of-the-art fitness center with a full-size basketball court, outdoor sand volleyball court, plus sports leagues
  • Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
  • Gourmet cafeteria featuring homemade breakfast and lunch, and a dedicated food truck
  • Free fruit, soft drinks and coffee
  • Convenience store featuring grab-and-go snacks
  • In-house Starbucks and indoor/outdoor café with Wi-Fi
  • Escape room designed for team-building activities
  • Indoor/outdoor putting greens


All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with United Shore is "at-will." United Shore is an Equal Opportunity Employer.


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