United Shore

  • Sales Quality Coach

    Business Unit
    United Shore

    Are you comfortable in a mentoring role? As a Call Coach at United Shore, your job is to connect with Account Executives, while providing valuable guidance and encouragement. A typical day may consist of scoring and coaching Account Executive calls, facilitating role-plays to advance team phone skills, and providing feedback to team members and their leaders. You’ll also work side-by-side with the Sales Training Team to assist with new content development, training preparations and scheduling. This role requires a hands-on approach, and all Call Score Specialists will be expected to understand our call standards and coaching style.


    • Listening to team member call clips
    • Evaluating call coaching opportunities using a detailed scorecard
    • Conducting role-play calls with team members
    • Maintaining detailed coaching notes and metrics
    • Preparing training classes with essential materials
    • Scheduling coaching sessions
    • Participating in process-related trainings
    • Distributing pre/post-training evaluations and surveys 
    • Working with coaching leaders to identify sales training opportunities through metrics
    • Developing new training content based off coaching opportunities in call findings
    • Actively seeking coaching and feedback
    • Consistently going above and beyond
    • Living and breathing our core values 


    • Minimum one year of mortgage experience (preferably in sales or processing)
    • Business-related bachelor's degree (preferred, not required)
    • Experience using or managing an LMS
    • Advanced experience in Microsoft PowerPoint, Excel and Word
    • Excellent written and verbal communication skills
    • Proven ability to collaborate with others
    • Strong project management skills
    • Professionalism and composure in high-pressure situations with short deadlines
    • Self-motivated with a strong work ethic
    • Comfortable in a fast-moving environment
    • Ability to multitask and adapt
    • Positive attitude and willingness to learn
    • Onsite, full-time attendance


    United Shore is a rapidly growing, family-owned company that feels very much like family. Our team is a diverse group of mortgage experts, sales superstars, tech gurus, marketing whizzes and more. And our award-winning workplace just happens to be home to the #1 wholesale mortgage lender in the nation, United Wholesale Mortgage. We believe in setting our team members up for success by creating a unique, energetic culture where you can be yourself and still reach your professional goals.

    Here are some of the reasons you’ll love working here:

    • Large, state-of-the-art fitness center with a full-size basketball court, outdoor sand volleyball court, plus Zumba and yoga classes
    • Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
    • Gourmet cafeteria featuring homemade breakfast and lunch, and a dedicated food truck
    • Free fruit, soft drinks and coffee
    • Convenience store featuring grab-and-go snacks
    • In-house Starbucks and indoor/outdoor café with Wi-Fi
    • Escape room designed for team-building activities
    • Indoor/outdoor putting greens 


    All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with United Shore is "at-will." United Shore is an Equal Opportunity Employer.


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