United Shore

Collections Specialist

Business Unit
United Shore


Review all incoming closed correspondent loan packages to ensure completeness, accuracy, and adherence to purchase standards. Set up loans for Servicing. 


• Complete Post Closing Audit checklist to verify loan documents are complete and accurate
• Verify data is consistent between final closing documents and LOS
• Identify and record purchase loan conditions in LOS
• Set up loans for Servicing in LOS
• Prepare and approve correspondent purchase advice
• Work with correspondents and internal resolution teams to get any necessary corrections to all closing and collateral documents
• Respond to email and phone inquiry from correspondents on the status of their loans
• Maintain post-closing and purchase SLAs
• Utilize LOS and various IT tools to create and maintain necessary reporting


• Education: High School Diploma, college preferred but not required
• Experience: 2 years mortgage industry experience required (closing, funding, post-closing preferred). 
• Must know mortgage closing documents

• Must have excellent communication skills to effectively communicate with both internal and external partners
• Good organization skills and the ability to prioritize independently
• Excellent learning skills and ability to adjust to changes
• The ability to multi-task and be flexible to help others when needed
• Possess excellent client service skills, conflict resolution and creative thinking
• Excited and passionate about company's goal of world class client service
• A superior attention to detail even when faced with a deadline
• To be task driven and self-motivated
• How to MAKE THINGS HAPPEN and have fun!


United Shore is a rapidly growing, family-owned company that feels very much like family. Our team is a diverse group of mortgage experts, sales superstars, tech gurus, marketing whizzes and more. And our award-winning workplace just happens to be home to the #1 wholesale mortgage lender in the nation, United Wholesale Mortgage. We believe in setting our team members up for success by creating a unique, energetic culture where you can be yourself and still reach your professional goals.

Here are some of the reasons you’ll love working here:

  • Large, state-of-the-art fitness center with a full-size basketball court, outdoor sand volleyball court, plus Zumba and yoga classes
  • Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
  • Gourmet cafeteria featuring homemade breakfast and lunch, and a dedicated food truck
  • Free fruit, soft drinks and coffee
  • Convenience store featuring grab-and-go snacks
  • In-house Starbucks and indoor/outdoor café with Wi-Fi
  • Escape room designed for team-building activities
  • Indoor/outdoor putting greens 


All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with United Shore is "at-will." United Shore is an Equal Opportunity Employer.


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