United Shore

Release Coordinator II

Business Unit
United Shore
Location
US-MI-Pontiac

 

As a member of the team ensuring that everyone in IT has a positive working experience, the release coordinator will serve as the glue connecting many IT teams together to ensure that everyone can successfully & easily deliver solutions to their users. The coordination will take the form of communications about ongoing and upcoming releases as well as following up on issues that result from deployments. The coordinator will work closely with all teams in IT to ensure there is clarity for all stakeholders about whose involved and what needs to be done.

WHAT YOU WILL BE DOING

  • Participate in suggesting and facilitating process improvements relating to application deployments
  • Ensure that all stakeholders in IT are aware of the upcoming release schedule & their role within it
  • Ensure teams are following the consistent standard deployment process
  • Facilitate the Root Cause Analysis (RCA) process for relevant problems
  • Provide ongoing visibility to the actions taken to address past RCAs
  • Participate in deployments by triggering the release process
  • Monitoring & coordinating efforts during releases
  • Other duties as required or assigned by leader

WHAT WE NEED FROM YOU

  • Excellent communication skills (written and verbal), interpersonal skills, as well as outstanding organizational skills
  • Ability to work well under pressure in high stress situations with a calm demeanor
  • Technical experience configuring, debugging or developing software solutions
  • Demonstrated experience coordinating multiple projects successfully
  • Ability to be flexible and adapt to any given situation
  • Willingness to work some evenings and weekends
  • Provides extraordinary client service
  • Critical thinker
  • Team player

THE PLACE & THE PERKS

United Shore is a diverse group of mortgage experts, sales superstars, tech gurus, marketing whizzes and more. We’re a $100 billion and growing, family owned and operated company that still feels like family. Our award-winning workplace just happens to be home to the #1 wholesale mortgage lender in the nation, United Wholesale Mortgage. And we believe in setting our team members up for success by creating a unique, energetic culture where you can be yourself and still reach your professional goals. 

Here are some of the reasons you’ll love working here:

  • Large, state-of-the-art fitness center with a full-size basketball court, outdoor sand volleyball court, plus sports leagues
  • Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
  • Gourmet cafeteria featuring homemade breakfast and lunch, and a dedicated food truck
  • Free fruit, soft drinks and coffee
  • Convenience store featuring grab-and-go snacks
  • In-house Starbucks and indoor/outdoor café with Wi-Fi
  • Escape room designed for team-building activities
  • Indoor/outdoor putting greens

DISCLAIMER

All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with United Shore is "at-will." United Shore is an Equal Opportunity Employer.

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