United Shore

Field Support Technician

Business Unit
United Shore
Location
US-MI-Pontiac

 

Our IT infrastructure team is looking to add a motivated Field Support Technician to assist us with our growing operations. In this role you will work in support of all areas of United Shore IT operations. This is a great opportunity to grow your career within our IT division. You will expand your knowledge of IT asset management, IT Governance, software, hardware, project management, and how IT is applied to the mortgage origination process.

WHAT YOU WILL BE DOING

  • Provides the installation and/or upgrades of new hardware and software to the client environment, including but not limited to computers, laptops and printers
  • Move equipment during a move/add/change request.
  • Basic PC repair
  • Imaging PCs using SCCM
  • Troubleshoot end-user-computer software and hardware issues in a Microsoft environment
  • Printer installation and troubleshooting
  • Deliver our mortgage origination system to team desktops
  • Perform other related duties as assigned or requested

WHAT WE NEED FROM YOU

Required:

  • Must be able to work Monday thru Friday, 11:00am to 8:00pm
  • 2+ years of experience working in an IT technical support role
  • Excellent customer service skills
  • Knowledge of desktop and network support including: Microsoft Office and Windows OS
  • Must be able to complete projects and tasks independently with limited direct supervision
  • Excellent verbal and written communication skills with the ability to create and maintain detailed technical documentation
  • On-site attendance 

Preferred:

  • CompTIA or Microsoft certifications
  • Experience working in an Active Directory
  • Experience with Mac end-user-computer clients
  • Experience with Windows 10
  • Bachelor’s degree, Associates degree or equivalent experience

THE PLACE & THE PERKS

United Shore is a diverse group of mortgage experts, sales superstars, tech gurus, marketing whizzes and more. We’re a $100 billion and growing, family owned and operated company that still feels like family. Our award-winning workplace just happens to be home to the #1 wholesale mortgage lender in the nation, United Wholesale Mortgage. And we believe in setting our team members up for success by creating a unique, energetic culture where you can be yourself and still reach your professional goals. 

Here are some of the reasons you’ll love working here:

  • Large, state-of-the-art fitness center with a full-size basketball court, outdoor sand volleyball court, plus sports leagues
  • Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
  • Gourmet cafeteria featuring homemade breakfast and lunch, and a dedicated food truck
  • Free fruit, soft drinks and coffee
  • Convenience store featuring grab-and-go snacks
  • In-house Starbucks and indoor/outdoor café with Wi-Fi
  • Escape room designed for team-building activities
  • Indoor/outdoor putting greens

DISCLAIMER

All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with United Shore is "at-will." United Shore is an Equal Opportunity Employer.

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