United Shore

Senior Telecommunications Engineer

Business Unit
United Shore
Location
US-MI-Pontiac

 

We have an exciting opportunity for a Unified Communications Engineer to join our team of experts and be involved in the rare opportunity to implement a new datacenter supporting all of United Shore’s operations. You will ensure the stable operation of our enterprise Cisco Unified Communications systems using a Plan, Build, Operate model.

WHAT YOU WILL BE DOING

  • Administration of Cisco Voice Applications and third party tools
  • Monitor communication server clusters to ensure peak performance
  • Troubleshoot, analyze, and resolve system outages and trouble tickets
  • Provide capacity, performance, uptime and security reporting  
  • Maintain up-to-date documentation of system design, operation and procedure manuals
  • Assist with project implementations and other tasks as requested
  • Participate in rotating on-call coverage or emergency response as needed
  • Provide in-person training and support to team members
  • Mentor other telecom team members

WHAT WE NEED FROM YOU

Required:

  • 7+ years of experience in the administration of Cisco Unified Communication systems, specifically:
    • Cisco Unified Communications Manager
    • Cisco Unity Connection
    • UCCX/PCCE
  • CUBE/Gateway troubleshooting experience

  • Experience supporting call recording applications
  • Vendor Relationship Management

  • Ability to communicate effectively with leadership, team members and clients
  • On-site attendance Monday-Friday, 9AM-6PM

Preferred:

  • Experience with VMware servers
  • Experience with Cisco Jabber
  • e911 experience
  • CCNP Collaboration certification
  • BS or BA degree in networking, telecommunications or information systems
  • Experience with WebEx administration and troubleshooting

THE PLACE & THE PERKS

United Shore is a rapidly growing, family-owned company that feels very much like family. Our team is a diverse group of mortgage experts, sales superstars, tech gurus, marketing whizzes and more. And our award-winning workplace just happens to be home to the #1 wholesale mortgage lender in the nation, United Wholesale Mortgage. We believe in setting our team members up for success by creating a unique, energetic culture where you can be yourself and still reach your professional goals.

Here are some of the reasons you’ll love working here:

  • Large, state-of-the-art fitness center with a full-size basketball court, outdoor sand volleyball court, plus Zumba and yoga classes
  • Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
  • Gourmet cafeteria featuring homemade breakfast and lunch, and a dedicated food truck
  • Free fruit, soft drinks and coffee
  • Convenience store featuring grab-and-go snacks
  • In-house Starbucks and indoor/outdoor café with Wi-Fi
  • Escape room designed for team-building activities
  • Indoor/outdoor putting greens 

DISCLAIMER

All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with United Shore is "at-will." United Shore is an Equal Opportunity Employer.

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