United Shore

Team Lead, Telecommunication Services

Business Unit
United Shore


As a Team Lead at United Shore, you will work in a fast-paced, results-driven environment and be responsible for setting the direction for the telecom services team. You will be part of building and supporting an enterprise class Cisco Call Manager environment.  We are looking for the industry’s best people who, on top of unparalleled leadership and communication skills, possess exemplary development abilities.


  • Mentor and lead engineers and admins
  • Manage career progression of team members
  • Promote best practices
  • Facilitate a collaborative environment
  • Ability to translate business requirements to technical deliverables
  • Manage relationships between IT and business partners
  • Identify and drive process improvements
  • Drive to keep projects on track
  • Keep senior leaders well informed of telecom system health
  • Maintain a 99.5% system uptime
  • Lead technical interviews



  • 3+ Years of experience as a leader in Telecom
  • 10+ Years of experience the IT space
  • Experience troubleshooting application or infrastructure issues
  • Experience leading a technical team
  • Experience with client management (setting expectations, relationship management)
  • Experience running a large technical project


  • Experience in the administration of Cisco Unified Communication systems, specifically:
    • Cisco Unified Communications Manager
    • Cisco Unity Connection
    • UCCX/E
    • Cisco Jabber
  • e911 experience
  • CCNA Collaboration certification or higher
  • Experience with VMware servers
  • Experience with Cisco networking
  • BS or BA degree in networking, telecommunications or information systems
  • Experience with WebEx administration and troubleshooting


United Shore is a rapidly growing, family-owned company that feels very much like family. Our team is a diverse group of mortgage experts, sales superstars, tech gurus, marketing whizzes and more. And our award-winning workplace just happens to be home to the #1 wholesale mortgage lender in the nation, United Wholesale Mortgage. We believe in setting our team members up for success by creating a unique, energetic culture where you can be yourself and still reach your professional goals.

Here are some of the reasons you’ll love working here:

  • Large, state-of-the-art fitness center with a full-size basketball court, outdoor sand volleyball court, plus Zumba and yoga classes
  • Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
  • Gourmet cafeteria featuring homemade breakfast and lunch, and a dedicated food truck
  • Free fruit, soft drinks and coffee
  • Convenience store featuring grab-and-go snacks
  • In-house Starbucks and indoor/outdoor café with Wi-Fi
  • Escape room designed for team-building activities
  • Indoor/outdoor putting greens 


All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with United Shore is "at-will." United Shore is an Equal Opportunity Employer.


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