United Shore

NOC Engineer III

Business Unit
United Shore


Our team is looking for a Senior NOC Engineer with a strong understanding of the SolarWinds Orion platform. The Senior NOC Engineer will work and collaborate with teams from across IT, including: Network, Telecom, Server Infrastructure, Data Services, AppDev & Business Architecture. Utilizing SolarWinds Orion & AppDynamics, the Senior NOC Engineer provides application, network, & systems monitoring. They will also provide operational support of Enterprise applications.


  • Evaluate the monitoring platform configuration & health with a focus on Solarwinds Orion & training NOC team members on best practice configuration
  • Monitor network & application health, respond to alarms and pro-actively communicate with clients to determine impact
  • Work cross functionally with other teams in Technology to assist with project implementations, from concept through maintenance
  • Assist IT Teams with customer test and turn-ups, and service troubleshooting



  • 3+ years of experience designing, deploying, and optimizing the SolarWinds Orion platform
  • 3+ years of experience working in a NOC using monitoring tools like Nagios, New Relic, AppDynamics, ThousandEyes, PRTG
  • 3+ years of experience providing Network troubleshooting
  • Strong knowledge of Orion components (NPM, NCM, IPAM, SAM, SCM, NTA, NetPath, PerfStack, database) and setting up an APE or AWS
  • Experience writing PowerShell to interact with the Orion API
  • Experience creating user-friendly Orion Views and writing custom SWQL
  • On-site, full-time attendance; Participate in rotating on-call coverage or emergency response as needed
  • Computer-related degree or equivalent


  • Experience with scripting and automation technologies (SQL, VBScript, Skybot)
  • Experience with Netflow monitoring tools (eg. Scrutinizer, NetFlow Analyzer)
  • Experience with SIEM products (eg. LogRhythm, Splunk)


United Shore is a rapidly growing, family-owned company that feels very much like family. Our team is a diverse group of mortgage experts, sales superstars, tech gurus, marketing whizzes and more. And our award-winning workplace just happens to be home to the #1 wholesale mortgage lender in the nation, United Wholesale Mortgage. We believe in setting our team members up for success by creating a unique, energetic culture where you can be yourself and still reach your professional goals.

Here are some of the reasons you’ll love working here:

  • Large, state-of-the-art fitness center with a full-size basketball court, outdoor sand volleyball court, plus Zumba and yoga classes
  • Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
  • Gourmet cafeteria featuring homemade breakfast and lunch, and a dedicated food truck
  • Free fruit, soft drinks and coffee
  • Convenience store featuring grab-and-go snacks
  • In-house Starbucks and indoor/outdoor café with Wi-Fi
  • Escape room designed for team-building activities
  • Indoor/outdoor putting greens 


All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with United Shore is "at-will." United Shore is an Equal Opportunity Employer.


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