United Shore

Production Analyst

Business Unit
United Shore


The Operations Analytics team is responsible for publishing the daily, weekly and monthly productivity and performance metrics for all the Operations teams in Lending support, Client Experience and Closing, and Post Closing.  These reports are currently generated in EXCEL and each analyst is expected to learn and become proficient at creating all the different reports used, and interpreting the results to identify trends and opportunities for improvement.  If you are a Master at EXCEL and love analytics this position is for you!


  • Preparing, proofing and sending daily, weekly and monthly reports to team and senior leaders
  • Resolving reporting issues and inconsistencies
  • Respond to questions on the reports by Email or Phone
  • Effectively communicate with all levels of internal clients
  • Work closely with team members as well as independently
  • Sense of urgency must be demonstrated at all times
  • Reconcile and approve invoice data sent from vendors for various services performed
  • Escalate issues that cannot be resolved while remaining the point person until the resolution of the issue


  • Must be able to work 8:00 AM-5:00 PM or 9:00 AM-6:00 PM shift
  • High School Diploma
  • Working Knowledge of EXCEL, Outlook and personal computer usage
  • Extraordinary Attention to Detail
  • Desire and ability to work in a team oriented environment
  • Dedication to Continuous Improvement
  • Strong problem-solving and decision-making skills
  • Ability to work effectively with minimal direct supervision
  • Outstanding client service skills
  • Ability to interface effectively via phone or email with all levels of leadership


  • Proficiency in advanced EXCEL concepts such as pivot tables, V-Lookup Statements, If Statements
  • Experience in Reporting and Data Presentation
  • 1-3 Years of mortgage related experience


United Shore is a rapidly growing, family-owned company that feels very much like family. Our team is a diverse group of mortgage experts, sales superstars, tech gurus, marketing whizzes and more. And our award-winning workplace just happens to be home to the #1 wholesale mortgage lender in the nation, United Wholesale Mortgage. We believe in setting our team members up for success by creating a unique, energetic culture where you can be yourself and still reach your professional goals.

Here are some of the reasons you’ll love working here:

  • Large, state-of-the-art fitness center with a full-size basketball court, outdoor sand volleyball court, plus Zumba and yoga classes
  • Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
  • Gourmet cafeteria featuring homemade breakfast and lunch, and a dedicated food truck
  • Free fruit, soft drinks and coffee
  • Convenience store featuring grab-and-go snacks
  • In-house Starbucks and indoor/outdoor café with Wi-Fi
  • Escape room designed for team-building activities
  • Indoor/outdoor putting greens 


All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with United Shore is "at-will." We are an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


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