The Team Leader of Client Experience (CX) will be responsible for leading a team of CX Quality Scorers. The TL should have a background in speech analytics, coaching and call auditing. The TL will be responsible for identifying opportunities for teams across the company, and ensure the CX Scoring Team is providing trending data to the CX Coaches and Coaching TL.
United Shore is a diverse group of mortgage experts, sales superstars, tech gurus, marketing whizzes and more. We’re a $100 billion and growing, family owned and operated company that still feels like family. Our award-winning workplace just happens to be home to the #1 wholesale mortgage lender in the nation, United Wholesale Mortgage. And we believe in setting our team members up for success by creating a unique, energetic culture where you can be yourself and still reach your professional goals.
Here are some of the reasons you’ll love working here: