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A Mortgage Support Specialist provides a number of different services to the lending process all while providing elite client service. In joining this team, you can learn various aspects of the loan process to gain knowledge for future growth.
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Our Client Relationship Specialist’s at United Shore are imperative to our success in maintaining our #1 position in Wholesale Lending. These are the team members who are ensuring we are always delivering “Elite Client Service” on every single interaction our clients reach out to us with. We call this team “Pronto”, meaning prompt or quickly, and that is a promise we make to all of our clients who reach out to us. The Client Relationship Specialist is solely responsible for handling any Client Issues that are escalated whether it is thru a phone call, email, or our simple to use chat feature.
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Review all incoming closed correspondent loan packages to ensure completeness, accuracy, and adherence to purchase standards. Set up loans for Servicing.
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An Invoice Specialist will review each loan to ensure that all the required fees are accurately and completely documented. Our Invoice Specialists are a key factor in ensuring that brokers are able to help make their borrowers’ dreams of homeownership come true. If you thrive in a fast paced environment, have great attention to detail, and have a passion for delivering outstanding client service, we want to hear from you!
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This is a fast paced position requiring strong attention to detail and good communication skills. You will be contacting the title company to receive the closing package back after the closing. Will also process the closing packages after they have been received from the title company.
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The Verbal Verification of Employment Specialist is doing verbal verifications for employment of a potential borrower.
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The main focus of the role would be to serve as our go to on Lock related functions. Processing manual locks, Lock related COC requests, and answering pricing related questions.
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The Post Closer would be responsible to review all incoming closed loan packages to ensure completeness, accuracy, and adherence to closing instructions. In addition the Post Closer will prepare binder of collateral documents for shipment to warehouse bank.
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A Lending Support Specialist provides a number of different services to the lending process all while providing elite client service. In joining this team, you can learn various aspects of the loan process to gain knowledge for future growth within the company. Lending Support is divided up into 10 different teams that work together to verify every detail is flawless before the loan file enters the underwriting process. As a team member, you could be doing various responsibilities including reviewing files, verifying all documentation, and setting up loan files. This position requires ability to multitask and to thrive in a fast paced environment. This position is FULL TIME and REQUIRES a 40 hour work week.
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The Operations Call Coach will provide support and feedback to team members based on phone calls they have made to their clients. The feedback will be given both on an individual basis and in small groups. Coaching will include best practices for processes, guidelines, and client service. The Call Coach will also be responsible for holding team members accountable to the action items identified in the coaching sessions. The Call Coach will be providing feedback to leadership while working directly with the Client Service Team.
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The Change of Circumstances Specialist demonstrates a high level of client service and maintains quality standards. This role will ensure that all incoming work is processed and accurately entered in the system in a timely manner, as well as take on additional responsibilities highlighted below.
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Wondering what kind of career awaits you at United Shore? Our Operations team is a great fit for self-motivated individuals who are comfortable in a fast-paced environment. It’s comprised of four teams, from Lending Support and Client Experience to Closing and Post Closing. Each team is diverse and exciting, and allows an enthusiastic candidate the chance to experience different aspects of the loan process. But that’s not all: our ideal team member would also take elite client service seriously and tackle every day with a multitasking vengeance, while also hitting daily production goals with accuracy and a high level of quality. If you’re not sure where your skill and experience can lead you, leave it to our United Shore recruiters who are dedicated to pointing new team members toward a career they’ll love. This full-time position requires a 40-hour workweek, yet offers the potential for overtime.
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Do you have an eye for detail? The ability to catch what others don't? Are you a problem solver? This position requires you to review defects and reach out to external parties to correct the documents on closed loans.
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The Team Lead for Trading & Modeling will have oversight of the Risk Management Function, inclusive of Trading, Outright Loan Sales, and Risk Modeling. Day-to-day engagement with team members to assist and guide any of the team functions as necessary, as well as serve as the primary back-up to the trader.
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The Agency Loan Delivery shipper is responsible for managing a pipeline of pools/commitments that are to be sold on the secondary market. The job consists of uploading data files to the Agencies, clearing any exceptions, collaborating with QA/Risk, and meeting warehouse cut-off times for timely processing of our loan pools.
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The Secondary Marketing Analyst will be required to cover a broad area of responsibilities within Secondary Marketing, which may include best execution, pooling, model maintenance, and reporting and analysis. Expected to perform multiple functions across the Secondary Marketing area, inclusive of routine operational work, report building, and model maintenance, and trade support, with direct supervision.
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The Auditor I will be performing operational, compliance, and special project audits as assigned by Internal Audit leadership. Must be proficient in writing reports and computer skills.
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Review all incoming closed correspondent loan packages to ensure completeness, accuracy, and adherence to purchase standards. Set up loans for Servicing.
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The Quality Control Auditor II is a vital role in the Risk Team. This team member will work directly with our Secondary Market Investors to clear conditions that are holding up the purchase of the loan. This team member is an expert in persuasive communication and needs to be able to tap into their critical thinking skills to find creative ways to demonstrate that the loan in question is of investment quality, often even when an error occurred.
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The Account Executive Content Developer will be working closely with the Sales Training Team to develop new training materials. The AE Content Developer will be expected to create PowerPoint presentations used in daily trainings and course materials. The AE Content Developer will be specializing in creating content and revisions for our online learning management system.