Are you comfortable in a mentoring role? As a Call Coach at United Shore, your job is to connect with Account Executives, while providing valuable guidance and encouragement. A typical day may consist of coaching Account Executive calls, facilitating role-plays to advance team phone skills, and providing feedback to team members and their leaders. This role requires a hands-on approach, and all Sales Coach Team Members will be expected to understand our coaching style.

Our Welcome Associates will provide an elite client experience while answering all inbound calls promptly and accurately. All Welcome Associates are required to greet our clients with poise; assist all clients in a timely manner, and understand their inquiries. 

The Operations Call Coach will provide support and feedback to team members based on phone calls they have made to their clients.  The feedback will be given both on an individual basis and in small groups. Coaching will include best practices for processes, guidelines, and client service. The Call Coach will also be responsible for holding team members accountable to the action items identified in the coaching sessions. The Call Coach will be providing feedback to leadership while working directly with the Client Experience Team.

Mentoring can be a truly rewarding experience. Especially when it makes a difference in someone’s life and career. If you enjoy leading people toward success — and you relish the art of conversation — you’d make a great Underwriting Call Coach. The primary focus of this role is supporting and offering feedback to team members who interact with clients on the phone. Throughout our 600,000 square foot campus, you’ll meet with team members to coach them on UWM’s best practices for processes, guidelines and client service, and keep them accountable for any items that were presented in the coaching sessions. Help set the tone and expectations for positive call experiences — apply today.

A lot can be gained from an engaging phone conversation. It can build relationships, answer stirring questions and showcase exceptional client service skills. As a Call Scoring Specialist at United Shore, you will be responsible for monitoring team member/client phone calls, then sharing your reviews with team leads. This practice ensures our Account Executives continue learning, improving and providing an exceptional client experience. 

At United Shore, our work doesn’t end at the closing. That’s why we’re looking for talented individuals who can contact title companies to request closing packages and process them after they’ve been received.

Calling all organizational types! United Shore is seeking candidates to take on an important role overseeing and maintaining our Final Docs file system. As a Document Custodian Specialist, you will be responsible for large-scale documentation efforts — coordinating the organization of 80,000+ files in the Final Docs file room. If you love handling paperwork and focusing on details, this position is an ideal fit for you.

Do details make you happy? If you love to dig deep and check off inconsistencies, you’d be a great addition to our Final Docs team. The Specialist makes sure every T is crossed and every I is dotted as they review Recorded Mortgages and Final Title Policies for accuracy prior to shipping to investors.

Primarily responsible for scanning in Recorded Mortgages and Final Title Policies into the system in a timely and accurate manner.

Responsible for assisting/auditing production within Final Docs, organizing incoming mail for processing, Identifying and locating documents for internal and external team requests, and conducting various tasks in support of Final Docs.

The Security Officer is responsible for the protection, safeguarding, safety, and security of assets, property, team members, clients and all visitors at all United Shore locations. This Security Officer will be dressed in plain clothes, unarmed and use various telecommunications devices to call for assistance from fire fighters, police forces, and emergency medical services. The Security Officer will also interview witnesses or victims to prepare case reports and testify in court if necessary and perform all appropriate related and unrelated duties, as directed by the Corporate Security Leader.

The Midnight Security Officer is responsible for the protection, safeguarding, safety, and security of assets, property, team members, clients and all visitors at all United Shore locations. This Security Officer will be dressed in plain clothes, unarmed and use various telecommunications devices to call for assistance from fire fighters, police forces, and emergency medical services. The Security Officer will also interview witnesses or victims to prepare case reports and testify in court if necessary and perform all appropriate related and unrelated duties, as directed by the Corporate Security Leader.

An Invoice Specialist is someone who reviews each loan to ensure that all required fees are accurately and completely documented. That means you would play a key role in enabling our brokers to make their borrowers’ dreams of homeownership a reality So, if you thrive in a fast-paced environment, have great attention to detail and a passion for delivering outstanding client service, we want to talk with you!  

An Invoice Specialist is someone who reviews each loan to ensure that all required fees are accurately and completely documented. That means you would play a key role in enabling our brokers to make their borrowers’ dreams of homeownership a reality. So, if you thrive in a fast-paced environment, have great attention to detail, and a passion for delivering outstanding client service, we want to talk with you!  

An Invoice Specialist is someone who reviews each loan to ensure that all required fees are accurately and completely documented. That means you would play a key role in enabling our brokers to make their borrowers’ dreams of homeownership a reality So, if you thrive in a fast-paced environment, have great attention to detail and a passion for delivering outstanding client service, we want to talk with you!  

A Document Verification Specialist is someone who reviews each loan to ensure that all required fees are accurately and completely documented. That means you would play a key role in enabling our brokers to make their borrowers’ dreams of homeownership a reality So, if you thrive in a fast-paced environment, have great attention to detail and a passion for delivering outstanding client service, we want to talk with you!  

Wondering what kind of career awaits you at United Shore? Our Operations team is a great fit for self-motivated individuals who are comfortable in a fast-paced environment. It’s comprised of four teams, from Lending Support and Client Experience to Closing and Post Closing. Each team is diverse and exciting, and allows an enthusiastic candidate the chance to experience different aspects of the loan process. But that’s not all: our ideal team member would also take elite client service seriously and tackle every day with a multitasking vengeance, while also hitting daily production goals with accuracy and a high level of quality. If you’re not sure where your skill and experience can lead you, leave it to our United Shore recruiters who are dedicated to pointing new team members toward a career they’ll love. This full-time position requires a 40-hour workweek, yet offers the potential for overtime.

What do you get when you combine a jack of all trades with a customer service aficionado? A United Shore Mortgage Support Specialist! In this role, you’ll be involved with many areas of the lending process. And having your hand in all these various areas means your knowledge will soar. So take it all in, because in this role, there’s a big potential for growth.

One of the most important aspects of the loan process is ensuring information is accurate and up to date. We can’t process a loan without verifying that our borrowers’ information checks out — and that’s where you come in. We’re looking for a social person to fill the role of Verbal Verification of Employment Specialist. Are you a stickler for accuracy? And comfortable verifying facts on the phone? Then you’d be a natural at completing verbal verifications of employment of our potential borrowers.

What do you get when you combine a jack of all trades with a customer service aficionado? At United Shore, we get a Junior Processor. You’ll be involved in a variety of areas within the lending process and have responsibilities that include compiling and analyzing data and gathering documentation to help facilitate loan approvals. Being so versatile means your knowledge will soar. So take it all in because, in this role, there’s a huge potential for growth.