Our Client Relationship Specialist’s at United Shore are imperative to our success in maintaining our #1 position in Wholesale Lending. These are the team members who are ensuring we are always delivering “Elite Client Service” on every single interaction our clients reach out to us with. We call this team “Pronto”, meaning prompt or quickly, and that is a promise we make to all of our clients who reach out to us. The Client Relationship Specialist is solely responsible for handling any Client Issues that are escalated whether it is thru a phone call, email, or our simple to use chat feature.
Ensure all wire requests are handled with elite client service, quality and production efforts. Maintaining our competitive SLAs throughout the day as well as ensuring delivery of wires accurately and timely.
A Lending Support Specialist provides a number of different services to the lending process all while providing elite client service. In joining this team, you can learn various aspects of the loan process to gain knowledge for future growth within the company. Lending Support is divided up into 10 different teams that work together to verify every detail is flawless before the loan file enters the underwriting process. As a team member, you could be doing various responsibilities including reviewing files, verifying all documentation, and setting up loan files. This position requires ability to multitask and to thrive in a fast paced environment. This position is FULL TIME and REQUIRES a 40 hour work week.
The main focus of the role would be to serve as our go to on Lock related functions. Processing manual locks, Lock related COC requests, and answering pricing related questions.
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